Special Announcement from INHS

Posted Apr 1, 2020

The health and safety of INHS’ clients, residents, staff and community partners is critical to the organization.

As of March 20, INHS is complying with the New York State order to remain at home.
This means that the INHS main office is closed. However, we are still operating at a limited capacity, and do want to remind our clients, tenants and the community that you can communicate with INHS by visiting the INHS website, and/or via email (info@ithacanhs.org). We are also checking voicemails to our main INHS line (607-277-4500) daily.

“The COVID-19 pandemic has challenged all of humanity; never before have we experienced something at this scale with such devastating impacts to our health and economies. During times of crisis, people must have access to safe, stable, affordable housing. That is why INHS is fully operational within the guidelines set by New York State and the CDC. We are committed to the people and communities we serve, and together, we’ll get through this,” said Executive Director Johanna Anderson.

Below is an overview of how INHS plans to interact with its community.

Visit our page of resources here.

Rental Properties

All rental offices are currently closed. Maintenance staff will only be available for emergencies. If you do have an emergency, please follow normal procedures.

At this time, you can drop off rent checks in the lock box outside of INHS’ main office, or in the drop box at your rental property.


Home Buyer Education & Counseling Services

All Home Buyer Education classes schedule in March and April are cancelled. We will re-evaluate the situation as the May class approaches. If you are already registered for a class, there are two options available to you. You can (1) request a refund, or (2) transfer your class registration to the online course available through eHome America for no additional fee. Contact Ann DiPetta at hbe@ithacanhs.org to do either option.

If you’re interested in continuing your homeownership journey during this unfortunate situation, you can register for the online first-time home buyer course available through eHome America. You can register here.

All in-person financial and homeownership counseling appointments have been suspended. We will continue to provide counseling service virtually, and you can reach our lending team by phone or email: homeownership@ithacanhs.org.


Small Repair Program

The Small Repair Program is continuing to provide emergency health and safety repairs to clients, and is still taking on clients. To submit a repair request, email mellis@ithacanhs.org. If you are scheduled to have repairs done to your home, INHS will be in contact regarding health and safety precautions.

New Customers

If you’d like to apply for an apartment, you can do so by filling out a rental application on our website. You can submit the completed application via Box on the INHS website, or mail it to 115 W. Clinton St., Ithaca, NY 14850.

If you’re looking to apply for down payment and closing cost assistance, you can do so by filling out an Intake Packet on our website. You can submit the completed packet via Box on the INHS website, email it to homeownership@ithacanhs.org, or mail it to 115 W. Clinton St., Ithaca, NY 14850.

If you’d like to apply for the Small Repair Program, you can do so here or by calling the INHS main office at (607) 277-4500.

If you have any questions or concerns, please visit the CDC website for information and resources on how to protect yourself and your family: https://www.cdc.gov/coronavirus/. In general, please be sure to wash your hands, avoid close contact with others, stay home if you’re sick, cover coughs and sneezes, clean and disinfect often, and practice social distancing.

INHS is actively monitoring the situation, and is communicating with local experts and the Tompkins County Health Department to ensure best practices are being implemented to benefit our community and staff. If the situation changes, we will post updates to this website and via social media channels. Follow us on Facebook and Instagram (@ithacanhs).

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