COVID-19 Resources & Information

The health and safety of INHS’ clients, residents, staff and community partners is critical to the organization. We are committed to providing up-to-date resources and information to our communities.

We are committed to ensuring the health and well-being of our clients, employees and community and are following the state and local health officials recommendations for social distancing. Our business offices are currently closed, however, many of our other services continue to be provided by phone, and online. We remain a resource for our community and will do so throughout this pandemic.

If you have specific questions, email us at or visit us online at

INHS encourages you to contact your local county health department for health and medical inquiries. If you are experiencing symptoms, including cough, fever, or shortness of breath, please contact your health care provider. If you do not have a health care provider, please contact an urgent care center near you.

For updated information, visit the Center of Disease Control and Prevention website, or the World Health Organization website regarding COVID-19 updates.

Connect with INHS

INHS is still operating, and encourages clients, residents, partners, donors, and the community to communicate with us in the following ways:

View a more thorough description of current INHS operations here. As INHS adapts its efforts to better meet the needs of the community, we will continue to provide updated information.

Together, we will make it through these difficult times.

Local & State Information

Local Information

Your local health department is there to protect you and your community stay healthy. For current information about the status of COVID-19, guidance from the CDC and NYS Department of Health, visit your county health departments website. Click here for a complete list of NYS county health department websites and phone numbers.

County officials are also encouraging the continued practice of social distancing. The importance of social distancing for the community is the highest priority as it helps to slow the spread of the virus.

  • People should not gather in groups outside of their homes, with the exception of essential workers.
  • Keep 6 feet distance between yourself and others.
  • Minimize in-person contact.
  • Limit all outdoor recreational activities to non-contact and avoid activities that put you in close contact with people.
  • Social Distancing does not mean emotional isolation, check on friends, coworkers, neighbors through phone and text.
  • Wash hands well and often with soap and water for at least 20 seconds.
  • Those at higher risk for serious illness from COVID-19, including older adults, those who are immune-compromised, or have a chronic medical condition, especially heart or lung disease, and diabetes, should avoid in-person contact with others.
  • As the number of positive cases increase, social distancing must continue to be a community effort – one in which everyone plays a part.

State Information

NYS Governor Cuomo has announced the “New York State on PAUSE” executive order, a 10-point policy that closes non-essential public businesses, limits non-essential gatherings, and implements other actions for uniform safety. Find more information regarding NYS on PAUSE below or here.

  1. Effective at 8PM on Sunday, March 22, all non-essential businesses statewide will be closed (guidance on what constitutes an essential business is available here);
  2. Non-essential gatherings of individuals of any size for any reason (e.g. parties, celebrations or other social events) are canceled or postponed at this time;
  3. Any concentration of individuals outside their home must be limited to workers providing essential services and social distancing should be practiced;
  4. When in public individuals must practice social distancing of at least six feet from others;
  5. Businesses and entities that provide other essential services must implement rules that help facilitate social distancing of at least six feet;
  6. Individuals should limit outdoor recreational activities to non-contact and avoid activities where they come in close contact with other people;
  7. Individuals should limit use of public transportation to when absolutely necessary and should limit potential exposure by spacing out at least six feet from other riders;
  8. Sick individuals should not leave their home unless to receive medical care and only after a telehealth visit to determine if leaving the home is in the best interest of their health;
  9. Young people should also practice social distancing and avoid contact with vulnerable populations; and
  10. Use precautionary sanitizer practices such as using isopropyl alcohol wipes.

Governor Cuomo signed an emergency legislation guaranteeing job protection and pay for New Yorkers who have been quarantined. Click here for more information on Paid Sick Leave.


Food Distribution Programs

Many local school districts are still providing school meals to their students. Check your child’s school district website for instructions and programs available.

The Food Bank of the Southern Tier has compiled a list of food pantries throughout the region. Click here to find a food pantry near you.

Emotional Support

For those seeking mental health counseling during this trying time, Governor Cuomo announced a free service available for New Yorkers. NYS COVID-19 Emotional Support Hotline: (844) 863-9314.

Thank you to the 6,000 mental health processionals that have volunteers to provide this service.


From the Child Development Center:

Child Development Council staff are still here to help you with child care needs! We are working remotely and have made the following adjustments to how we communicate and work with those who rely on our services to find child care. 

  • If you need child care, call us at (607) 273-0259 or email We will return your call or email as soon as possible.
  • Child care availability is being monitored and referrals will be provided to essential personnel. Essential personnel will need to provide a letter from their employer stating their work is essential.
  • We will not be conducting non-essential site/home visits until further notice. We will continue child care inspections where necessary, and deliver food and resources to providers who remain open and are caring for children.
  • Do you work for a child care program that’s closed? Are you interested in providing child care for essential personnel? Get in touch with the Child Development Council at We will connect you to families that need child care.
  • Updates will be posted at


Bus Services

TCAT (Tompkins County)

Due to low ridership, TCAT reduced service starting Thurs., March 19 through Sat., May 23, when TCAT’s spring service ends. Since the week of March 9, TCAT has also implemented a number of other preventative measures to include intensive disinfection of buses and public areas used by employees and riders. TCAT also closed its passenger indoor area at Green St. Station indefinitely to dissuade in-person gatherings.

Starting Fri., March 20, TCAT will cease collecting fares for three weeks and will limit the number of riders on each bus to 20 to minimize in-person contact, said TCAT General Manager Scot Vanderpool.

For more information visit the TCAT website at Passengers are advised to look for service information and updates at TCAT’s Bus Tracker

Cortland Public Transit

For information on service changes, please see this page maintained by Way2Go Cortland.

C-Tran (Chemung County)

Effective immediately, C-TRAN passengers will board only through the rear door on all fixed routes. The front door and priority seating area are still available for wheelchair users and passengers with limited mobility. All others must stay behind the priority seating area.

Also, C-TRAN will be limiting the number of people on each bus in order to maintain adequate space with others, so please understand if you are asked to wait for the next bus. The safety of our employees and passengers remains our top priority.

C-TRAN is an essential service, and we will continue operating for those who need us. Additional updates will be provided as needed.

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