DUTIES & RESPONSIBILITIES

HUD Counseling and Loan Origination

• Meet with potential borrowers to explain the programs and the services that are provided by INHS and other agencies and their qualifying standards;
• Counsel customers about their financial situation and what they can do to meet their housing goals;
• Pre-qualify loan applicants based on program eligibility and underwriting standards;
• Explain related INHS services such as home buyer education, down payment assistance and home improvement services;
• Explain the features of INHS programs that include the Community Housing Trust, homeowner’s associations and subsidy programs to homebuyers;
• Maintain up-to-date knowledge about the availability of loan products, interest rates; fees and underwriting standards related to homeownership and home improvement loans.
• Originate Loans, ensure compliance with funder standards, coordinate with project managers, build electonic files

Data Entry, Compliance and Reporting

• Record information into INHS databases or online reporting systems
• Keep databases updated by entering new and current client information.
• Attend webinars and update written processes, double check that reports are accurate and meet funders requirements as they change.
• Maintain client confidence and protect operations by keeping information confidential.
• Set up Loans with INHS’ servicer M&T.

Data Entry, Compliance and Reporting

• Record information into INHS databases or online reporting systems and troubleshoot data entry;
• Keep databases updated by entering new and current client information;
• Attend webinars and update written processes, double check that reports are accurate and meet funders requirements as they change;
• Maintain client confidence and protect operations by keeping information confidential.

Delinquency and Collection

• Prepare monthly INHS loan delinquency report;
• Take actions with respect to delinquencies in accordance with Loan Policy;
• Prepare workouts with advice and approval of the Director of Homeownership, Executive Director and Loan Committee on delinquency actions.

Outreach and Program Administration

• Create, Organize and Give Presentations on INHS’ Programs
• Create Positive Working Relationships with community partners, lenders, Realtors.
• Staff Office Hours in off site as Funders require

Residential Lending Closing Support

• Assemble documents and files for loan underwriting and loan closing when primary staff are on vacation.

Associate Degree or minimum of 3 years of experience in residential Homeownership, home repairs, real estate sales, or related administrative functions.

Good written and oral communication and interpersonal skills. Ability to work with people through difficult financial discussions. Ability to work independently and manage competing priorities. High attention to detail. Must pass a criminal background check.

Intermediate proficiency in Windows-based software including MS Word and MS Excel.

Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low to moderate income people in obtaining quality housing on a long-term basis.

TRAVEL

Travel is rare but possible. A valid driver’s license and access to transportation is not required but helpful.

This description is not to be taken as a limiting document. Other duties may be assigned.

Email a cover letter and resume to hr@ithacanhs.org. In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position. For more information about INHS, visit www.IthacaNHS.org.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment.

DUTIES AND RESPONSIBILITIES

Property Management

• Serve as mentor to Ithaca-based staff in:
  • the efficient management of their properties;
  • rental collection and delinquencies;
  • overall unit lease-up timeline and processes;
  • eviction proceedings;
• Oversee property management at Founders Way, Cedar Creek Housing, and Henry Saint John Building
• Facilitate all applicant appeals, resident questions and inquiries.

Financial/Asset Management

• Monitor monthly KPIs, driving positive outcomes for the department/business line;
• Assist in developing property improvement plans for Ithaca portfolio;
• Assist with annual budget preparation;
• Assist with preparation of capital plans for all properties;
• Ensure compliance with required property insurance coverage;
• Work with Director to monitor project income and spending to ensure properties are performing financially to ensure positive cash flow; mentor staff when appropriate.

Reporting

• Collaborate with Compliance Manager to submit financial reporting to investor and compliance agencies monthly and quarterly.
• Assist with annual online reporting requirements for LIHTC properties.

General Management

• Cultivate and establish good working relationships with all outside vendors and service providers;
• Coordinate with other agencies whenever necessary;
• Participate with staff in fair housing, rental management, and available housing services trainings;
• Mentor and train, when appropriate, property management staff on efficient, compliant day-to-day operations;
• Work with Director and Compliance Manager on property management policy development.

EDUCATION & EXPERIENCE

Associate’s or Bachelor’s degree and minimum five years’ experience in mid-large size portfolio property management and affordable housing required.  HUD experience required.       

Experience developing and leading a team. Excellent communication and time-management skills as well as creative problem-solving expertise for fast-paced, deadline-driven projects. Strong written and oral communication skills. Ability to communicate effectively with varied social and economic groups, state program administrators, other service agencies in the community and in-house staff. Must pass a criminal background check.

Thorough knowledge of all state and federal policies, procedures and laws regarding property management and affordable housing.

Intermediate proficiency in Windows-based software, including MS Word and MS Excel.

Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low to moderate income people in obtaining quality housing on a long-term basis.

Preferred: Rural Housing experience.  Advanced proficiency in affordable housing software such as Yardi or Boston Post. Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS) certification or similar.

TRAVEL

Travel around the service area, including out-of-county, will occur routinely. A valid driver’s license and access to transportation is required.

Email a cover letter and resume to HR@ithcanhs.org. In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position. For more information about INHS, visit www.IthacaNHS.org.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment.

DUTIES AND RESPONSIBILITIES

Program Development

• Continually evaluate the financial refinement and feasibility of programs with an eye towards expansion across the INHS service area.
• Create lasting partnerships with existing and new NYS homeownership funding agencies and staff to deepen INHS impact within the homeownership space.
• Represent the program to funders, financial institutions, public policy makers, and peer groups locally, regionally and nationally within the NeighborWorks Network.

 Project Development

• Work with INHS Compass Manufactured Home Community rental property management and homeownership staff on manufactured home replacement and infill as a top priority.
• Explore possible partnership opportunities for both manufactured home and CHT development opportunities.
• Develop project concepts and initial cost estimates;
• Create and manage project teams that include INHS staff and outside consultants;
• Develop financial analyses, project schedules, and financing;
• Work in collaboration with the Director of Real Estate development, particularly around the co-location of CHT homes alongside new and/or existing LIHTC INHS LIHTC communities

Project Funding

• Maintain up-to-date knowledge about local, state and federal affordable housing programs;
• Develop viable project funding plans that include funding for predevelopment, construction and sale;
• Under direction from the Director for Real Estate Development, prepare grant or loan applications for funding from local, state or federal funders.

Project Design and Engineering

• Oversee the development of design alternatives by architects and other professionals;
• Work with factory-built and modular housing factories as alternatives to traditional stick-built housing product.
• Secure zoning/site plan approval for proposed projects, including environmental review;
• Secure approval of plans/specifications from local authorities and funders.

 Funding Approval and Construction Closing

• Coordinate financing approval with all lenders

 Construction Management

• Oversee contractor selection in compliance with procurement, bidding, and M/WBE SDVOB participation requirements of project funders;

• Document construction progress,contract compliance, and contractor compliance;
• Monitor or coordinate disbursement/draw requests with accounting/finance staff.

Permanent Closing and Sale

• Ensure timely closing of completed projects with Finance department and attorneys/funders/investors.
• Coordinate with Lending and Marketing Staff to ensure homes are sold to an income- qualified buyers in a timely manner including coordinating open houses.
• Troubleshoot homeowner questions and issues related to construction after sale.

EDUCATION & EXPERIENCE

Bachelor’s degree in Business Administration, Real Estate, Architecture, Engineering, or Urban Planning and a minimum of three years of professional experience in housing and real estate development, real estate finance or planning.

Preferred: 3+ years of project management experience.

INHS also welcomes applications from candidates with less experience who can demonstrate exceptional initiative, leadership, organization, and a strong desire to grow into a project management role. If you have less than three years of project management experience, tell us about a project or initiative you have led.

Financial analysis skills are required. Excellent written and oral communication and interpersonal skills. Ability to work independently and manage competing priorities in a fast paced, changing environment. Ability to work effectively with different social and economic groups in community meetings and guide community meetings. Ability to negotiate development and consultant contracts.

Intermediate proficiency in Windows-based software including MS Word, MS PowerPoint, Adobe Acrobat, and MS Excel.

Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low to moderate income people in obtaining quality housing on a long-term basis.

TRAVEL

Travel around the service area, including out-of-county, will occur routinely. A valid driver’s license and access to transportation is required.

Email a cover letter and resume to HR@ithcanhs.org. In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position. For more information about INHS, visit www.IthacaNHS.org.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment.

DUTIES AND RESPONSIBILITIES

Property Management

• Oversees and maintains an accurate wait list for apartments in accordance with governing regulations;
• Oversee tenant application processing and background checks;
• Process applications including all required verifications;
• Make final selection of appropriate tenant for residential and commercial units;
• Lease property according to agency policies, funder requirements, and applicable laws;
• Oversee preparation, review and sign leases and all related rental forms with tenants.
• Conduct unit inspection with tenant to determine condition prior to moving in.
• Resolve resident problems, conflicts, and lease violations – documents these activities.
• Monitor rent collections; implement follow through with delinquent account procedures, including evictions and bad debt write offs;
• Coordinate and monitor apartment make-ready procedures;
• Work with Sec. 8 programs, Social Services and other service agencies as needed;
• Oversee lease renewal, certifications, and inspections; inform tenants of any changes in their renewed lease;
• Ensure that property is maintained in a clean, safe, and attractive manner;
• Determine and provide final approval on tenant deposit refunds;
• Manage eviction proceedings including court actions and interactions with attorneys and insurance liability claims.

General Management/Finance

• Work with Director of Property Management to ensure effective and efficient management of assigned portfolios;
• Monitors expenditures to keep in compliance with established budget;
• Cultivate and establish good working relationships with outside vendors and service providers;
• Coordinate with other agencies to develop alternate housing sources for low-income and special needs households;
• Provide information and referrals to community members and housing agencies regarding available housing services;
• Assist in annual budget preparation;
• Complete weekly, monthly, quarterly and year-end reports, as required.

Maintenance Management

• Work with Facility Coordinators to ensure the maintaining of properties;
• Ensure completion of maintenance requests and repairs; handle complex or unusual tenant complaints regarding maintenance/repairs;
• Participate in the planning of long and short-term property improvements; provide recommendation and strategy to improve properties.

INHS Property Management Team

• Serve as a member of Property Management team;
• Participate in the development and monitoring of budgets;
• Participate in policy development.

EDUCATION & EXPERIENCE

High school diploma or equivalent.  Two or more years’ experience with property management, affordable housing, or related field.

Effective communication and problem-solving skills. Detail oriented and organized. Creativity and initiative to work both independently as well as within a team while able to perform in a busy, changing, multi-tasking work environment.

Intermediate proficiency in Windows-based MS Word and MS Excel.

Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low- to moderate-income people in obtaining quality housing on a long-term basis.

Preferred: Supervisory experience. Proficiency in affordable housing software such as Yardi or Boston Post. Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS) certification or similar.

TRAVEL

Travel between the sites will occur routinely. A valid driver’s license and access to transportation is required.

Email a cover letter and resume to HR@ithcanhs.org. In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position. For more information about INHS, visit www.IthacaNHS.org.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment.

Home Repairs

• Evaluate service requests. Assess whether the request meets the eligibility requirements under the guidelines of the program;
• Inspect homes for health and safety, evaluate needs, create work scopes, develop cost estimates and create materials list required for repairs;
• Perform required services needed to accomplish eligible repair requests;
• Purchase materials and maintain records to clients can be billed;
• Maintain van, tools and supplies inventory. Keep shop and vehicle organized and clean;
• Efficiently organize and perform repair work necessary;
• Fulfill requirements of Medicaid Waiver 1115 repairs, if required;
• Project manage contractors to perform larger repairs, when funding allows,
• Travel to and from job sites, carrying the necessary tools and materials.

Client Project Management

• Inspect client homes to determine rehabilitation needs and improvement priorities as determined by funders’ requirements.
• Develop Scope of Work, simple drawings (if needed), cost estimates and job specifications;
• Review needed work with client;
• Assist client with contractor selection and the bidding process;
• Review bids received from qualified contractors for cost accuracy and feasibility;
• Perform periodic, on-site progress inspections to ensure quality control and timely production;
• Conduct meetings on-site with contractors and clients;

Provide guidance to clients and contractors as necessary during the work to ensure compliance with Federal and State grant regulations in areas such as Housing Quality Standards, Lead-based Paint and other hazardous materials handling.

Recordkeeping and Administration

• Complete the forms required to track the hours and expenses related to each job;
• Enter data into repair databases;
• Onboard and Enter data in online systems as required by funders;

Work with the Director of Homeownership on reporting, equipment procurement and budgetary monitoring.

Special Assignments

• Occasional work on outreach or repair of INHS owned properties or other INHS projects with the director of homeownership’s approval.
  

SUPERVISORY

Reports to: Director of Homeownership

Supervises: no other staff

EDUCATION & EXPERIENCE

High school diploma or GED and a minimum of five years of professional experience in construction or home maintenance.

The ability to interact effectively with elderly clients, clients with disabilities, co-workers, other service providers, and building material suppliers; ability to manage confidential information; ability to work independently and efficiently schedule and manage the workload.

Ability to successfully perform a wide range of construction tasks, including but not limited to general carpentry; flooring, window and door replacement, minor electrical and minor plumbing repairs. Possess physical conditioning in line with the demands of the position. Must pass a criminal background check.

Novice or better proficiency in the basic use of Windows-based software. Preferred: Novice proficiency in MS Word and MS Excel.

Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low to moderate income people in obtaining quality housing on a long-term basis.

TRAVEL

Travel around Tompkins County will occur routinely. A valid driver’s license is required. INHS provides work transportation and tools.

This description is not to be taken as a limiting document. Other duties may be assigned.

Email a cover letter and resume to hr@ithacanhs.org. In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position. For more information about INHS, visit www.IthacaNHS.org.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment.