DUTIES AND RESPONSIBILITIES

Information Technology

Planning

• Develop and maintain plans for all of INHS’s hardware and software needs;
• Working with senior staff, develop budgets for equipment, third party services, and software; purchase equipment and services.

System Oversight

• Manage the INHS’s managed service provider’s work and, along with the provider, develop and implement plans to maintain and improve systems;
• Prioritize, plan and execute transition to Cloud infrastructure.
• Oversee and manage all of INHS’s information technology systems including software, phones, network devices, and computers.

Data Systems

• Maintain INHS’s custom databases and other in-house data systems including responsibility for data integrity;
• Troubleshoot and resolve data system operational or functional issues;
• Design queries and develop reports from INHS databases, providing statistical/analytical data as needed by staff/department;
• Develop new data system functionality and applications to increase efficiency alongside Cloud transition;
• Assist with questions and train staff about INHS developed systems.

Infrastructure IT Maintenance Across Service Area

• Ensure that each remote property management office maintains IT capability and connectivity to ensure smooth day-to-day service.
• Oversee camera contracts and systems at each community, assisting staff when necessary to utilize and monitor any issues.
• Work with property management staff to on-board new communities yearly to ensure office IT connectivity and security compliance.

Information Security

• Serve as the CISO for the organization;
• Develop, monitor, implement, and maintain all of the INHS information security policies, procedures, and systems.
• Liaison with the New York State Department of Financial Services regarding IT annual compliance; monitor any changes INHS is subject to annually.

Management Team

• Serve as a member of the management team;
• Participate in key decisions pertaining to strategic initiatives, operating model and operational execution as it pertains to IT requirements and capabilities

EDUCATION & EXPERIENCE

Associate’s/Bachelor’s degree in a Computer Science field or Engineering. Minimum ten years’ experience in computer system management, application development, and data analysis.

Preferred: Five years’ experience in banking, business, real estate, or a related field. In-depth understanding of a wide range of privacy/security laws, regulations and standards relevant to lending, property management, and real estate.

Experience developing and leading a team. Experience managing multiple activities of project management on multiple projects simultaneously. Excellent communication and time-management skills as well as creative problem-solving expertise for fast-paced, deadline-driven projects. Must pass a criminal background check.

Ability to build and maintain complex Excel models. Ability to plan, develop, and maintain custom databases including coding for custom actions.

Experience at a Cloud-based organization and preferred experience having transitioned an organization or company to the Cloud.

Knowledge of technological trends and developments in the area of information security and risk management.

Expert proficiency in the general use of Windows-based software including MS Word, MS Access, MS Excel, SQL and querying database, Tableau, and VBA.

Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low to moderate income people in obtaining quality housing on a long-term basis.

TRAVEL

Travel throughout INHS seven-county service area will occur occasionally. A valid driver’s license is required.

This description is not to be taken as a limiting document. Other duties may be assigned.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment.

Email a cover letter and resume to Kate de la Garza, Executive Director, at kdelagarza@ithacanhs.org. In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position. For more information about INHS, visit www.IthacaNHS.org.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment.

DUTIES AND RESPONSIBILITIES

Property Management

• Oversees and maintains an accurate wait list for apartments in accordance with governing regulations;
• Oversee tenant application processing and background checks;
• Process applications including all required verifications;
• Make final selection of appropriate tenant for residential and commercial units;
• Lease property according to agency policies, funder requirements, and applicable laws;
• Oversee preparation, review and sign leases and all related rental forms with tenants.
• Conduct unit inspection with tenant to determine condition prior to moving in.
• Resolve resident problems, conflicts, and lease violations – documents these activities.
• Monitor rent collections; implement follow through with delinquent account procedures, including evictions and bad debt write offs;
• Coordinate and monitor apartment make-ready procedures;
• Work with Sec. 8 programs, Social Services and other service agencies as needed;
• Oversee lease renewal, certifications, and inspections; inform tenants of any changes in their renewed lease;
• Ensure that property is maintained in a clean, safe, and attractive manner;
• Determine and provide final approval on tenant deposit refunds;
• Manage eviction proceedings including court actions and interactions with attorneys and insurance liability claims.

General Management/Finance

• Work with Senior Property Manager and Director of Property Management to ensure effective and efficient management of assigned portfolios;
• Monitors expenditures to keep in compliance with established budget;
• Cultivate and establish good working relationships with outside vendors and service providers;
• Coordinate with other agencies to develop alternate housing sources for low-income and special needs households;
• Provide information and referrals to community members and housing agencies regarding available housing services;
• Generate monthly watch list numbers for Asset Management;
• Assist in annual budget preparation;
• Complete weekly, monthly, quarterly and year-end reports, as required.

Maintenance Management

• Work with Maintenance Coordinators to ensure the maintaining of properties;
• Ensure completion of maintenance requests and repairs; handle complex or unusual tenant complaints regarding maintenance/repairs;
• Participate in the planning of long and short-term property improvements; provide recommendation and strategy to improve properties.

INHS Property Management Team

• Serve as a member of Property Management team;
• Participate in the development and monitoring of budgets;
• Participate in policy development.

EDUCATION & EXPERIENCE

High school diploma or equivalent.  Two or more years’ experience with property management, affordable housing, or related field.

Effective communication and problem-solving skills. Detail oriented and organized. Creativity and initiative to work both independently as well as within a team while able to perform in a busy, changing, multi-tasking work environment.

Intermediate proficiency in Windows-based MS Word and MS Excel.

Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low- to moderate-income people in obtaining quality housing on a long-term basis.

Preferred: Supervisory experience. Proficiency in affordable housing software such as Yardi or Boston Post. Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS) certification or similar.

TRAVEL

Travel between the sites will occur routinely. A valid driver’s license and access to transportation is required.

Email a cover letter and resume to HR@ithcanhs.org. In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position. For more information about INHS, visit www.IthacaNHS.org.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment.

Home Repairs

• Evaluate service requests. Assess whether the request meets the eligibility requirements under the guidelines of the program;
• Inspect homes for health and safety, evaluate needs, create work scopes, develop cost estimates and create materials list required for repairs;
• Perform required services needed to accomplish eligible repair requests;
• Purchase materials and maintain records to clients can be billed;
• Maintain van, tools and supplies inventory. Keep shop and vehicle organized and clean;
• Efficiently organize and perform repair work necessary;
• Fulfill requirements of Medicaid Waiver 1115 repairs, if required;
• Project manage contractors to perform larger repairs, when funding allows,
• Travel to and from job sites, carrying the necessary tools and materials.

Client Project Management

• Inspect client homes to determine rehabilitation needs and improvement priorities as determined by funders’ requirements.
• Develop Scope of Work, simple drawings (if needed), cost estimates and job specifications;
• Review needed work with client;
• Assist client with contractor selection and the bidding process;
• Review bids received from qualified contractors for cost accuracy and feasibility;
• Perform periodic, on-site progress inspections to ensure quality control and timely production;
• Conduct meetings on-site with contractors and clients;

Provide guidance to clients and contractors as necessary during the work to ensure compliance with Federal and State grant regulations in areas such as Housing Quality Standards, Lead-based Paint and other hazardous materials handling.

Recordkeeping and Administration

• Complete the forms required to track the hours and expenses related to each job;
• Enter data into repair databases;
• Onboard and Enter data in online systems as required by funders;

Work with the Director of Homeownership on reporting, equipment procurement and budgetary monitoring.

Special Assignments

• Occasional work on outreach or repair of INHS owned properties or other INHS projects with the director of homeownership’s approval.
  

SUPERVISORY

Reports to: Director of Homeownership

Supervises: no other staff

EDUCATION & EXPERIENCE

High school diploma or GED and a minimum of five years of professional experience in construction or home maintenance.

The ability to interact effectively with elderly clients, clients with disabilities, co-workers, other service providers, and building material suppliers; ability to manage confidential information; ability to work independently and efficiently schedule and manage the workload.

Ability to successfully perform a wide range of construction tasks, including but not limited to general carpentry; flooring, window and door replacement, minor electrical and minor plumbing repairs. Possess physical conditioning in line with the demands of the position. Must pass a criminal background check.

Novice or better proficiency in the basic use of Windows-based software. Preferred: Novice proficiency in MS Word and MS Excel.

Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low to moderate income people in obtaining quality housing on a long-term basis.

TRAVEL

Travel around Tompkins County will occur routinely. A valid driver’s license is required. INHS provides work transportation and tools.

This description is not to be taken as a limiting document. Other duties may be assigned.

Email a cover letter and resume to hr@ithacanhs.org. In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position. For more information about INHS, visit www.IthacaNHS.org.

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment.